Shipping policy
Shipping Processing Times and Alternatives
- Unless otherwise notified, in-stock parts will ship within one business day of order. For orders received by 10:00am CST, NEW Hydraulics will make every effort to ship the same day.
- Our online store does not currently track stock status of our products. Please feel free to contact us, and we will be happy to inform you of availability.
- When NEW Hydraulics receives an order for an out-of-stock part, we will contact you to inform you of availability and lead time, and obtain your consent before processing your payment. Once consent has been obtained, and the payment has been processed, cancelled orders will be subject to a credit card processing fee (see Return and Refund Policy for details).
- Unless specifically requested by the customer otherwise, NEW Hydraulics reserves the right to choose alternative comparable shipping services. For example, if UPS is selected at checkout, NEW Hydraulics may choose to ship via USPS or Spee-Dee Delivery.
Shipping Inspections and Shipping Damage
- All shipments must be inspected for damage before signing and accepting the delivery. By signing the delivery paperwork, you are accepting the contents as-is, and you will be responsible for return shipping and repair costs if there is damage that was not reported. There are no exceptions to this policy.
- If damage is discovered during inspection, take pictures and thoroughly notate the damage on the delivery paperwork before signing. Please understand that by not notating any damage, or by accepting the product damaged and signing for it in good condition, you are taking away all leverage we have with the shipping company to make a claim.
- To assist in an accurate and thorough inspection, you may request pre-shipment pictures. When requested, we will take pictures of the products before they are shipped, and email pictures to you. These pictures can be used to help determine if parts are damaged or missing upon receipt.